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Patient Online Services - April 2016

Dyneley House Surgery has offered patients’ facilities to book appointments and order their repeat prescriptions ‘on-line’ since 2011.

From 1 April, we are able to offer patients the facility to view information from their medical record. 

Please ask at Reception about the process of registering to be able to access this facility.

NHS Friends & Family Test

We welcome your feedback and would be really pleased if you can spare a few minutes to complete the new NHS Friends & Family Test. You can find the survey in the 'Have your say' section on the homepage of the website.

Named Accountable GP

From the 1 April 2015, under the terms and conditions of the General Medical Services Contract, the Practice is required to allocate a named, accountable GP to all registered patients.


If you wish to know who your allocated GP is, or have a preference as to which GP you are allocated, please contact Reception.


These new arrangements do not prevent you making an appointment or seeing any GP at the Practice as patients have always been able to.


GP Earnings

From April 2016, all doctors’ practices are required to declare the mean earnings (average pay) for GPs working to deliver NHS services to patients. 

The average pay for GPs working in Dyneley House Surgery in the last financial year was £67,250 before tax and National Insurance.  This is for 2 full time GPs, 8 part time GPs and 0 locum GPs who worked in the practice for more than six months.”

NHS England require that the net earnings of doctors engaged in the Practice are publicised and the required disclosure is shown above. However it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the Practice and should not be used to form any judgement about GP earnings, nor to make any comparison with any other practice.

Accessible Information Standard - Making Health & Social Care Information Accessible

The Accessible Information Standard will come into force from 31 July 2016 across health and social care in England. Our aim is to make sure disabled people have access to information that they can understand and any communication support they might need.

You can find out more by reading this guide in easy words and pictures. You can also watch a video in British Sign Language (BSL) or listen to an audio recording.

We are currently working towards the standard.  The first thing we need to do is identify those people with information and communication needs. Please help us to do this.

Let us know if you have a disability, impairment or sensory loss, and the kind of information and communication support that you need.

We will record this on your medical records.  This will help us to be prepared the next time you use our services. Please ask a member of the Practice Team if you need any further information or assistance.

Privacy Notice - The Practice's Commitment to Information Governance

How we use your information


This privacy notice explains why we as a Practice collect information about our patients and how we use that information.


Dyneley House Surgery manages patient information in accordance with existing laws and with guidance from organisations that govern the provision of healthcare in England such as the Department of Health and the General Medical Council.


We are committed to protecting your privacy and will only use information collected lawfully in accordance with:


  • Data Protection Act 1998
  • Human Rights Act 1998
  • Common Law Duty of Confidentiality
  • Health and Social Care Act 2012
  • NHS Codes of Confidentiality and Information Security


As data controllers, GPs have fair processing responsibilities under the Data Protection Act 1998. In practice, this means ensuring that your personal confidential data (PCD) is handled clearly and transparently, and in a reasonably expected way.


The Health and Social Care Act 2012 changed the way that personal confidential data is processed, therefore it is important that our patients are aware of and understand these changes, and that you have an opportunity to object and know how to do so.


The health care professionals who provide you with care maintain records about your health and any NHS treatment or care you have received (e.g. NHS Hospital Trust, GP Surgery, Walk-in clinic, etc.). These records help to provide you with the best possible healthcare.


NHS health records may be processed electronically, on paper or a mixture of both; a combination of working practices and technology are used to ensure that your information is kept confidential and secure. Records held by this GP practice may include the following information:


  • Details about you, such as address and next of kin
  • Any contact the practice has had with you, including appointments (emergency or scheduled), clinic visits, etc.
  • Notes and reports about your health
  • Details about treatment and care received
  • Results of investigations, such as laboratory tests, x-rays, etc.
  •  Relevant information from other health professionals, relatives or those who care for you


The practice collects and holds data for the sole purpose of providing healthcare services to our patients and we will ensure that the information is kept confidential. However, we can disclose personal information if:

  1. It is required by law
  2. You provide consent – either implicitly or for the sake of their own care, or explicitly for other purposes
  3. It is justified to be in the public interest

Some of this information will be held centrally and used for statistical purposes. Where we hold data centrally, we take strict and secure measures to ensure that individual patients cannot be identified.


Information may be used for clinical audit purposes to monitor the quality of service provided, and may be held centrally and used for statistical purposes. Where we do this we ensure that patient records cannot be identified.


Sometimes your information may be requested to be used for clinical research purposes – the practice will always endeavour to gain your consent before releasing the information.


Improvements in information technology are also making it possible for us to share data with other healthcare providers with the objective of providing you with better care.


Patients can choose to withdraw their consent to their data being used in this way. When the practice is about to participate in any new data-sharing scheme we will make patients aware by displaying prominent notices in the surgery and on our website at least four weeks before the scheme is due to start. We will also explain clearly what you have to do to ‘opt-out’ of each new scheme.


A patient can object to their personal information being shared with other health care providers but if this limits the treatment that you can receive then the doctor will explain this to you at the time.

Mobile Telephone

If you provide us with your mobile phone number we may use this to send you reminders about any appointments or other health screening information being carried out.


Practice Website & Cookie Policy

Like most websites, we use cookies and similar tools across our website to improve your experience and our website's performance. This page explains how we do that.

What are cookies?

Cookies are small text files which a website may put on your computer or mobile device when you first visit a site or page. The cookie will help the website to recognise your device the next time you visit.


Cookies do many things. For example they can help us to analyse how well our website is performing, or even allow us to recommend content we believe will be most relevant to you.

Certain cookies contain personal information. For example, if you click to "remember me" when logging in, a cookie will store your username. Most cookies won't collect information that identifies you. Instead, cookies will collect more general information such as how users arrive at and use our website, or a user's general location.


What cookies do we use?

We use Google Analytics cookies in order to evaluate your use of the website and compile reports for us on activity on the website. You can learn about Google Analytics cookies by visiting this site:


Can you block our cookies?

Cookies help you to get the most from our website, so please remember that if you do choose to disable cookies, you may find that certain sections of our website do not work properly.


How do I disable cookies?

All recent versions of popular browsers give you a level of control over cookies. You can find out how to control cookies in your browser by visiting this site: Our website uses cookies to optimise your experience. The ‘Remember my details’ feature on our online prescription form uses first party cookies on your computer to store your information. This information is only used to remember your details and is never passed to any third party (cookies must be enabled for this to work).


Using this feature means that you agree to the use of cookies as required by the EU Data Protection Directive 95/46/EC. You have the option to decline the use of cookies on your first visit to the website.


Risk Stratification

Risk stratification is a process for identifying and managing patients who are at high risk of requiring emergency or urgent care. Typically this is because patients have a long term condition such as COPD, cancer or other medical condition at risk of sudden worsening. NHS England (the national Commissioning Board) encourages GPs to use risk stratification tools as part of their local strategies for supporting patients with long-term conditions and to provide care plans and planned care with the aim to prevent avoidable admissions or other emergency care.


Information about you is collected from a number of sources including NHS Trusts and from this GP practice. A risk score is then arrived at through an analysis of your de-identified information using software provided by Dr Foster as the data processor and is provided back in an identifiable form to your GP or member of your care team as data controller.


Risk stratification enables your GP to focus on preventing ill health and not just the treatment of sickness. If necessary your GP may be able to offer you additional services.


Please note that you have the right to opt out of Risk Stratification.


Should you have any concerns about how your information is managed, or wish to opt out of any data collection at the practice, please contact the practice, or your healthcare professional to discuss how the disclosure of your personal information can be limited.

Patients have the right to change their minds and reverse a previous decision. Please contact the practice, if you change your mind regarding any previous choice.


Invoice Validation

If you have received treatment within the NHS your personal information may be shared within a strictly monitored, secure and confidential environment in order to determine which Clinical Commissioning Group should pay for the treatment or procedure you have received.


Information such as your name, address and date of treatment may be passed on to enable the billing process - these details are held in a secure environment and kept confidential. This information will only be used to validate invoices, and will not be shared for any further commissioning purposes.


How do we maintain the confidentiality of your records?

We are committed to protecting your privacy and will only use information collected lawfully in accordance with the Data Protection Act 1998 (which is overseen by the Information Commissioner’s Office), Human Rights Act, the Common Law Duty of Confidentiality, and the NHS Codes of Confidentiality and Security. Every staff member who works for an NHS organisation has a legal obligation to maintain the confidentiality of patient information.


All of our staff, contractors and committee members receive appropriate and regular training to ensure they are aware of their personal responsibilities and have legal and contractual obligations to uphold confidentiality, enforceable through disciplinary procedures. Only a limited number of authorised staff have access to personal information where it is appropriate to their role and is strictly on a need-to-know basis.


We maintain our duty of confidentiality to you at all times. We will only ever use or pass on information about you if others involved in your care have a genuine need for it. We will not disclose your information to any third party without your permission unless there are exceptional circumstances (i.e. life or death situations), or where the law requires information to be passed on.


Who are our partner organisations?

We may also have to share your information, subject to strict agreements on how it will be used, with the following organisations:

  • NHS Trusts
  • Specialist Trusts
  • Independent Contractors such as dentists, opticians, pharmacists
  • Private Sector Providers
  • Voluntary Sector Providers
  • Ambulance Trusts
  • Clinical Commissioning Groups
  • Social Care Services
  • Local Authorities
  • Education Services
  • Fire and Rescue Services
  • Police
  • Prescription Pricing Authority
  • Care Quality Commission
  • Department of Work and Pensions
  • Coroner’s Office
  • NHS Digital
  • Primary Care Support England
  • Solicitors and insurance companies.
  • Other ‘data processors’ which you will be informed of.

Access to personal information


You have a right under the Data Protection Act 1998 to access/view information the practice holds about you, and to have it amended or removed should it be inaccurate. This is known as ‘the right of subject access’. If we do hold information about you we will:


  • give you a description of it
  • tell you why we are holding it
  • tell you who it could be disclosed to
  • let you have a copy of the information in an intelligible form


If you would like to make a ‘subject access request’, please contact the practice manager in writing. There may be a charge for this service. Any changes to this notice will be published on our website and on the practice notice board.


The practice is registered as a data controller under the Data Protection Act 1998. The registration number is Z5461251 and can be viewed online in the public register at


Change of Details

It is important that you tell the person treating you if any of your details such as your name or address have changed or if any of your details such as date of birth is incorrect in order for this to be amended. You have a responsibility to inform us of any changes so our records are accurate and up to date for you.



The Data Protection Act 1998 requires organisations to register a notification with the Information Commissioner to describe the purposes for which they process personal and sensitive information. This information is publicly available on the Information Commissioners Office website The practice is registered with the Information Commissioners Office (ICO).


Who is the Data Controller?

The Data Controller, responsible for keeping your information secure and confidential is Dyneley House Surgery. Any changes to this notice will be published on our website and displayed in prominent notices in the surgery.


The Partnership is registered as a data controller under the Data Protection Act 1998 Z5461251. Our registration can be viewed on-line in the public register at


Further information

Further information about the way in which the NHS uses personal information and your rights in that respect can be found in:



An independent review of information about patients is shared across the health and care system led by Dame Fiona Caldicott was conducted in 2012. The report, Information: To share or not to share? The Information Governance Review, be found at:


NHS England – Better Data, Informed Commissioning, Driving Improved Outcomes: Clinical Data Sets provides further information about the data flowing within the NHS to support commissioning.


Please visit the NHS Digital website for further information about their work. Information about their responsibility for collecting data from across the health and social care system can be found.


The Information Commissioner’s Office is the Regulator for the Data Protection Act 1998 and offer independent advice and guidance on the law and personal data, including your rights and how to access your personal information. For further information please visit the

Health Promotion


picWe want our patients to live, long healthy lives, and therefore we endeavour to offer a variety of events and activities to help you on your way to achieving a healthier lifestyle. All events are free for patients registered at Dyneley House Surgery.

Dyneley House Health Improvement Timetable

Activities open to anyone living in Craven

local directory of support groups and services


MONDAY - Walking for Health

Every Monday at 1:45pm meeting at Canal Basin, Coach Street. 3 different ability walking groups to choose from, including short walks suitable for patients returning from illness who have limited mobility. Call Claire for more details: 07850185360

TUESDAY – Just Sing!

Every other Tuesday, 2- 3:30pm meeting at the Skipton Baptist church. £3 each session. Discover the fun of singing in harmony. Call Sue for more details: 01756 796967


WEDNESDAY - Coffee & Crafts Group

Every Wednesday,  1:30-3:30pm meeting at Fisher Medical Centre. Crafts activities and Scrabble popular with this group. Anyone welcome to come for a brew and a chat. Call Pauline for more details: 07522794264


THURSDAY - Wellbeing Café

1-4pm meeting every Thursday at St Andrews Church Hall, Newmarket Street. Meet new friends, Learn new skills and connect with the local community. Call Helen for more details: 07584015792

THURSDAY - Memory Lane Café

2-4pm meeting every fornight at Swadford Centre, Swadford Street. Supportive social afternoon for people with Memory problems. Games, Music, Activities, Talks and Seated Exercise.

THURSDAY - Sporting Memories Group

2-4pm meeting on the third Thursday of the month at Dyneley Barn, Newmarket Street, Skipton. Relive historical sporting moments. Wide range of themed activities to remember the good times. No booking required.


FRIDAY- Making Art Sessions for Dementia Patients

Every Friday, 2-4pm at Dyneley Barn. £5 per session. Call Philippa for more details: 015242 62672.


For more information about any of these activities or events, please contact Emma Taylor, Health Promotion Officer for  Dyneley House Surgery on 07591067930.


p h nwca

Living Well Service- Supporting you to stay well, your way

Living Well in North Yorkshire

Fit 4 Life - Exercise on Prescription

Reduced Gym Membership (£17pm for 3months) is available to encourage patients to improve fitness & take control of their health. To check if you are eligible, please speak to your GP or Health Promotion Officer on 07591067930

Exercise Referral Information Leaflet

Adult Weight Management Programme

12 week Free weight management course, takes place across Craven. To check if you are eligible, please speak to your GP or Health Promotion Officer on 07591067930.

Healthy Lifestyles Leaflet 2017

Session Format
Craven Leisure*
Nutrition, exercise and weigh-in
Dyneley Barn, Dyneley Surgery
Nutrition and weigh-in
Settle College
Nutrition, exercise and weigh-in
Dyneley Barn
Nutrition and weigh-in
Nutrition and weigh-in
afternoon, TBC
Craven Leisure*
Nutrition, exercise and weigh-in
Skipton Town Hall
Nutrition, exercise and weigh-in
Greatwood Community Centre
Nutrition, exercise and weigh-in
Craven Leisure*
Nutrition, exercise and weigh-in

ARNI - Exercise Rehabilitation Programme

Exercise Rehabilitation Classes are available for patients who have had a neurological injury such as Stroke/Parkinsons/brain tumour. They take place at Craven Lesiure Centre.

ARNI leaflet

Minor Ailments Guide

Minor Ailments Guide

Family Weight Management Service

A free service for children and their families,  who are above a healthy weight. Interactive sessions on eating 5 a day, cooking on a budget, portion sizes, being more active, & making small positive changes. For more information please contact NYCC Nicole Waddington on 01609 798200

Family Healthy Lifestyle Service


Smoke Free Life Service Yorkshire Smokefree

Life is better smoke free. Let us help you quit smoking. Book an appointment with our Smoking Cessation Support Worker. Speak to your GP or contact the service directly:
Telephone 0800 2465215 or 01609663023

My Wellbeing College

A new NHS service is now available to help people manage everyday problems such as feeling low, sleep problems, feeling anxious or stressed. The free service is run in partnership by Bradford District Care NHS Foundation Trust and local voluntary and community organisations such as Bradford Counselling Services and the Cellar Trust.

You can register for MyWellbeing College on-line at (using Google Chrome) or by calling 0300 555 5551, and you don’t have to go through your GP.
The service offers a range of free learning opportunities to suit your needs, including online courses that you can do at home, group courses, phone advice or one-to-one ‘talking therapies’ at a range of locations. The short, guided courses include Mum’s Wellbeing, Mood Matters, Mindfulness, Stresspac and Mindful Movement. The website also offers a range of free guides and tools, to help people better manage life’s ups and downs and deal with everyday problems, so you can get started straight away.
The MyWellbeing College is for anyone aged 16 or over that is registered with a GP in Bradford, Wharfedale, Airedale or Craven.
For more details about MyWellbeing College, the courses and free guides, or to register and start today, visit (using Google Chrome). Or you can call 0300 555 5551 to chat through the different course options with our enrolment team.

Skipton Community Allotment Group:

A social space for people wanting to grow vegetables, have a cup of tea & share the harvest.  The group meet every Tuesday morning 9:30-12noon (term time only) at Middletown Allotments. Contact Joel on 07710167855 prior to your first visit.Poster


Cancer Support Centre Skipton - 01756 228088

Have you  been affected by a diagnosis of Cancer? Cancer Support Skipton is here for you.

We have practical things like Information and Transport, as well as emotional support through our counselling and complementary therapies.

Our classes in art offer a welcome diversion for many, whilst our relaxation group offers an opportunity to unwind. These are a great way to meet other people who understand exactly what you are going through and to chat with others in a similar position.

All of our services are free to access.

Initial Meetings give you the opportunity to talk in confidence and for us to tell you about the support we have to offer.

Each meeting takes place at the Centre and lasts about 30 minutes, during this time we will listen and ask questions and then together put a suitable plan in place.

Tell us what you need and we'll be there to give you as much or as little support as you feel you'd like.

Tel: 01756 228 088

Mobile: 07753 227 892



SELFA - Community support for Children, including a range of after school culubs, inclusive holiday activities.




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