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Patient Online Services - April 2016

Dyneley House Surgery has offered patients’ facilities to book appointments and order their repeat prescriptions ‘on-line’ since 2011.

From 1 April, we are able to offer patients the facility to view information from their medical record. 

Please ask at Reception about the process of registering to be able to access this facility.

NHS Friends & Family Test

We welcome your feedback and would be really pleased if you can spare a few minutes to complete the new NHS Friends & Family Test. You can find the survey in the 'Have your say' section on the homepage of the website.

Named Accountable GP

From the 1 April 2015, under the terms and conditions of the General Medical Services Contract, the Practice is required to allocate a named, accountable GP to all registered patients.


If you wish to know who your allocated GP is, or have a preference as to which GP you are allocated, please contact Reception.


These new arrangements do not prevent you making an appointment or seeing any GP at the Practice as patients have always been able to.


GP Earnings

From April 2016, all doctors’ practices are required to declare the mean earnings (average pay) for GPs working to deliver NHS services to patients. 

The average pay for GPs working in Dyneley House Surgery in the last financial year was £70,695 before tax and National Insurance.  This is for 2 full time GPs, 7 part time GPs and 0 locum GPs who worked in the practice for more than six months.”

NHS England require that the net earnings of doctors engaged in the Practice are publicised and the required disclosure is shown above. However it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the Practice and should not be used to form any judgement about GP earnings, nor to make any comparison with any other practice.

Accessible Information Standard - Making Health & Social Care Information Accessible

The Accessible Information Standard will come into force from 31 July 2016 across health and social care in England. Our aim is to make sure disabled people have access to information that they can understand and any communication support they might need.

You can find out more by reading this guide in easy words and pictures. You can also watch a video in British Sign Language (BSL) or listen to an audio recording.

We are currently working towards the standard.  The first thing we need to do is identify those people with information and communication needs. Please help us to do this.

Let us know if you have a disability, impairment or sensory loss, and the kind of information and communication support that you need.

We will record this on your medical records.  This will help us to be prepared the next time you use our services. Please ask a member of the Practice Team if you need any further information or assistance.

Sharing Your Records: Your Personal Information

Information about you is used in a number of ways by the NHS and social care services to support your personal care and to improve health and social care services for everyone. The Health and Social Care Information Centre (HSCIC) is the national NHS organisation with a legal responsibility to collect data as people make use of NHS and social care services. The data is used both at a local level and nationally to help with planning, managing your care, supporting research into new treatments, identifying trends and issues and so forth and is used to try to make services better for all. You can, however, choose not to have information about you shared or used for any purpose beyond providing your own treatment or care.

Your Right to Opt Out

You can choose not to have anything that could identify you shared beyond your GP practice. You can also choose for the HSCIC not to share information it collects from all health providers any further.   If you have previously told your GP practice that you don't want the HSCIC to share your personal confidential information for purposes other than your own care and treatment, your opt-out will have been implemented by the HSCIC from 29 April 2016. It will remain in place unless you change it.   Simply contact your GP either to register an opt-out or end an opt-out you have already registered and they will update your medical record. Your GP practice will also be able to confirm whether or not you have registered an opt-out in the past.   You can find more information about how the HSCIC handles your information and choices and how it manages your opt-out on the HSCIC website


At Dyneley House Surgery, we aim to provide our patients with rapid access to professional medical advice. We achieve this by operating a telephone triage service for all urgent, (same-day) appointment requests.

We offer:

  •  Prompt telephone assessment and advice for urgent problems
  • Immediate assessment by telephone for emergency problems
  • Urgent same-day face-to-face appointments (if required) following GP telephone assessment
  • Telephone appointments with your own GP
  • Routine face to face appointments with your own GP


Same Day Appointments

Telephone the Surgery appointments line.The Receptionist will ask for your contact details, and place you on the triage list

Duty GP will telephone you back; usually within 30 minutes, however at certain times this may take up to two hours.Please tell the Receptionist if you think the problem is an emergency, so that Duty GP can speak to you immediately

If it is inconvenient for you to take a call at certain times, please tell the Receptionist when you will be available 


Telephone Appointments with Your Own GP

Usually at 2-5 days notice

Suitable for:

  • Medication reviews
  • To discuss abnormal test results
  • For routine medical advice

Can be booked directly via reception:

  • by phone
  • on-line
  • in person at the surgery reception


Routine GP Appointments and all Nurse and Health Care Assistant Appointments

Can be booked directly via reception:

  • by phone
  • on-line (GP and nurse appointments only)
  • in person at the surgery reception

Routine GP appointments are often booked up several weeks in advance. If your problem is more urgent, the receptionist will put you on the triage list and Duty GP will call you back. The doctor will advise you as needed.

Please note: We will try to book you with your own GP whenever possible but for more urgent appointments this is often not feasible.

We will also try to accommodate your wishes regarding the time of your appointment but please remember that we have to prioritise according to clinical need.



Our nurses offer the following services:

  • Wound Care
  • Dressings
  • Leg ulcer care


  •  Ear syringing


  • Contraceptive advice including emergency contraception
  • Cervical smears
  • Post-natal checks
  • Ring pessary changes


  • Smoking cessation advice and support


  • Travel advice and immunisation


  • Routine immunisation


  • Injections: Vitamin B12, Zoladex


They run our chronic disease clinics:


- Diabetes

- Heart & blood pressure (hypertension, chronic heart disease & stroke)                                                    

- Asthma and COPD

- Health checks for patients with mental illness


All of these appointments can be booked via reception. Some can be booked on-line.


Please tell the Receptionist why you need to see the nurse, so she can ensure you are booked with the appropriate professional and for the right length of time.



Our Health Care Assistants (HCAs) offer the following:


  • BP checks
  • ECGs (at the request of the GP)
  • Ambulatory BP and ECG (at the request of the GP)
  • Urinalysis for suspected urinary tract infections
  • New patient checks
  • NHS Health Checks
  • And help run the chronic disease clinics














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