DYNELEY HOUSE SURGERY – PATIENT PARTICIPATION GROUP
Minutes of Meeting held Wednesday 30 March 2011
Attendees:
Barry Rogers , Brian Ormondroyd, Carole Hill (Chair), Hazel Bullock, Joyce Martin, Peter Bell , Saimah Rashid, Barbara Pavilions,
Dyneley House SurgeryRepresentatives:
Dr Lucy Checker (GP), David Lumsden, Maire Harrison and Heidi Edmonson.
Apologies:
Howard Smith, Marion Allinson and John Askham
Introductions .
Carole welcomed those presentto the meeting and introduced Kath Beer who had expressed an interest in thework of the group
Minutes of meeting held on 16 February 2011
These were agreed as a true record.
Any matters arising from meeting held 16 February 2011
There were no matters arisingwhich were not included on the agenda.
Update from Practice - David
As previously mentioned work to upgrade the telephone system at the Practice was to commence the following week ,this should enable an improved service to callers.
David advised that following national guidance relating to the GMS contract for 2011/2012 the current Extended Hours Access DESscheme will cease with effect from 31 March 2011. Details of the amended scheme were distributed for information. Monies released through this reduction are to be reinvestedthrough a new Patient Participation DES. Details of the aims of this DESand the key requirements of participating practices were also distributed for information. A briefing paper on Patient Participation Group functions in order to meet the DESrequirements was noted including the collating of patient views through patient surveys ( Note the National Patient Surveys were being phased out and would be replaced by local based surveys)
Anumber of comments were noted –
Barbara queried the efficiency of providing extended hours access which it was felt could be better delivered through alternative means i.e. nurse led care.
Joyce expressed some concern on the possible “formalising and increased responsibilities of the Group in view of funding issues relating to surveys etc.The general feeling of the group was that undertaking surveys were a valuable function of the Group. Peter also questioned a partial joint initiative with the PPG at the Fisher Practice. It was also felt that locally designed surveys would be more meaningful
Feedback from Open Day
Before summarising the Open Day Carole thanked all involved in the event in particular Joyce, Barbara and Hazel.It was felt the day had exceeded expectations and provided broad positive comments about the services provided by the Practice.
Joyce felt utilising the Barn had been more suitable than the waiting areas both in respect of the venue but also utilising the support group taking place. It was felt linking any future surveys or feedback be associated with events taking place either as support groups at the Practice or national health day initiatives i.e Breast Awareness Day.
Carole summarised some of the comments noted on the day including
Improvements to waiting area atmosphere,car parking and telephone
Access and access to the reception desk.
It was agreed following discussion that the comments be summarised and that responses be prepared by the Practice for inclusion in a Newsletter for the noticeboard and general distribution. .David commented that work or Initiatives were currently being undertaken details of which could be incorporated in the newsletter.
Way Forward
A number of initiatives were put forward for consideration on how the Group should move forward and support the Practice.
Brian suggested joint initiatives with theFisher Practice PPG at local public events to promote the Groups existence.
Joyce felt it was important that a key task of the Group was to represent all User Groups of the Practice and to encourage input from the them into the Work of the Group.
Hazel hoped an area to develop was to represent the views and concerns of young people.
Peter suggested reviewing the original listwhich had been discussed at the i nitial meeting to develop an action plan.
Brian drew two articles to the attention ofthe Group in respect of opposition t o the current NHS Reforms which he suggested the Group should consider. After discussion it was agreed that it was not a function of the Group to be involved in any political issues in support or opposing matters relating to the NHS.
Key Actions.
- Prepare Newsletter with Q and A from Open Day
- Review original list of issues
- Prepare list of Health groups to contact
- Identify dates when clinics are being held in theBarn.
- members to forward suggestions for the Groups future programme of action to Carole
Date of next meeting
This was noted as Wednesday 11 May at 6.30pm in the Barn
DYNELEY HOUSE SURGERY – PATIENT PARTICIPATION GROUP
Minutes of Meeting held Wednesday 11 May 2011
Attendees:
Barry Rogers , Brian Ormondroyd, Carole Hill (Chair), Hazel Bulcock,Joyce Martin, Peter Bell, Marion Allinson.
Dyneley House Surgery Representatives:
Dr GM Jones (GP), David Lumsden(Practice Manager), Maire Harrison (Nurse Team Leader), Heidi Edmondson (ITManager)
Apologies:
Saimah Rashid, BarbaraPavilions, Pauline Swales, Kath Beer and Howard Smith
Introduction
Carole by way of introduction briefly summarised the progress the Group had made since its formation and thanked everyone for their input to date. It was noted that following the recent Open Day a summary of the key points/comments raised had been reviewedby the Practice and a series of responses noted which were distributed for information. These were to be displayed on the Practice noticeboard.
A particular point which hadbeen raised was discussed this was in respect of confidentiality in and around the Reception desk. Practice staff advised that if necessary arrangements todiscuss a confidential matter or concern were made. David informed that plans to change the Reception facility were being looked at; however these were at an early stage.
Minutes of meeting held on 30 March 2011
These were agreed as a truerecord.
Any matters arising from meeting held 30 March
There were no matters arisingwhich were not included on the agenda.
.Feedback from Practice
David updated the group onrecent changes relating to the Practice, these included –
- Changes to the extended hours service, with effectfrom June 21 the Tuesday evening times were 6.00- 8.00pm.
-Contact details for the PPGhad been requested by the Craven Council for Voluntary Services.
-As noted at the last meetingthe new telephone system was now up and running and after a few teethingproblems .was felt to be an improvement and beneficial to all concerned.
-As part of the changes whichwere currently being in respect of the NHS new guidance/ directives had beenpublished relating to the involvement and development of Patient ParticipationGroups (agenda item)
- A new Practice website wasplanned to be rolled out at the end of June this would include a page for thePPG.
Way forward
Creating anextended patient feedback group
Carole suggested that the present group now established should act as a facilitating group between the Practice and a wider patient group in order to ensure the views of as wide arange of patients or users of the Practice could be captured. A number of possible contacts were noted-
Craven College – young people
Diabetes – Clinic
Yorkshire Cancer UserPartnership Group
Craven Centre for MentalHealth
SCAD
Mother and Baby / Children’sCentre / Health Visitors and Midwives
Asthma and breathing relatedillnesses
CODA / drug and alcohol
Visual and hearing impairmentgroups
Craven Carers Centre
Dialysis Unit
Ethnic groups
Patient survey
As noted at the last meeting a key function envisaged for PPG’s was to carry out patient surveys. Some summary points were distributed for consideration. It was felt that involvementof the extended feedback group in the format and makeup of the survey questionswould be advantageous. It was also suggested that a contact be made with the Fisher Practice PPG to ascertain any common areas relating to the survey i.e.access to services in the locality.
It was noted thatarrangements would need to be established to collate patient’s views on line via website but also through other channels hard copy forms available in the Practice. It was suggested that the survey be carried out during September and that a more detailed discussion take place on the logistics of the survey at the next meeting.
Communication
A number of points were put forward for developing a communication strategy these included utilising the new Practice website, newsletter, utilisation of local events to promote workof the group and Practice noticeboard.
Carole felt a useful means of promoting the work of the group was through involvement in certain HealthAwareness days details of which are published by the Healthcare Promotions and NHS Choices websites. It was suggested the Diabetes Awareness week in June beconsidered, Carole to contact the Diabetes Nurse at the Practice. Group members asked to advise Carole of any specific areas of interest.
Date of next meeting
This was noted as Wednesday 6July at 6.30pm in the Barn
DYNELEY HOUSE SURGERY – PATIENT PARTICIPATION GROUP
Minutes of Meeting held Wednesday 6 July 2011
Attendees:
Barry Rogers , Barbara Pavilionis, Carole Hill (Chair), Joyce Martin,Peter Bell, Kath Beer, Saimah Rashid
Dyneley House SurgeryRepresentatives:
Dr A Bundock (GP), Maire Harrison(Nurse Team Leader) for part of the meeting, Heidi Edmondson (IT Manager)
Apologies:
Howard Smith, MarionAllinson, Brian Ormondroyd and David Lumsden
Introduction
Carole welcomed everyone tothe meeting and extended congratulations and best wishes to Saimah on the birthof her baby son Umar.
Minutes of meeting held on Wednesday 11 May
These were agreed as a truerecord.
Any matters arising from meeting held on 11 May
.It was noted that it had not been possible to make the necessary arrangements in respect of the DiabetesAwareness week in June. The issue of participating in future HealthAwareness/Promotion events is included as an Agenda item. There were no other matters arising.
.Feedback from Practice
Carole advised of a meeting with David the previous day at which there had been agreement that the PatientSurvey 2011 should be undertaken late September. It was also suggested that a pre survey be undertaken to establish the survey content.
Heidi gave a brief update onthe new Practice website which included a link to PPG material. These pages were currently being developed and anysuggestions on material for inclusion would be welcome (i.e. future events, activities and survey results). Barbara felt the new website and telephone system wereboth positive developments which would be of benefit to practice users.
Despite recent media reports on the future of NHS Reforms it was confirmed that the Practice continued to support and be involved in discussions re the operational framework of the proposed Consortia relating to the Practice.
Way Forward
E
Carole reiterated the comments made at the previous meeting that it was felt it would be beneficial to expand the facility by which the views of as many diverse groups or individual patients could be captured. Peter suggested contacting “interested”groups both those based at the Practice and in community settings to nominate a representative as a contact source both to receive information/updates from the PPG but also to channel any comments, suggestions from their particular interest group.
DrBundock suggested approaching the media to carry an article about the group’s work in order to reach patients at the Practice who were not in regular contact with the Practice.
Communication
It was agreed to produce another newsletter to include details of the new website,proposals for the patient survey, an events section and the extended feedback proposals.
Future Events
A number of suggestions were noted through which the PPG could participate in helping to raise awareness of general health issues and also of the work of the group. Dr Bundock noted the current awareness programme re Diabetes. Carole suggested utilisation of the Fluclinics in order to offer additional health checks e.g. Diabetes, Bloodpressure, weight and BMI monitoring. It was noted that the Flu sessions were extremely busy and the logistics of other activities and the necessaryfacilities would need to be evaluated.
Anothersuggestion was to look at a joint initiative with the PPG at the Fisher Practice, possibly utilising the Town Hall, (supportedby commercial drug companies)
Date of next meeting
This was noted as Wednesday 21st September at 6.30 pm in the Barn.
Note.
Airedale NHS Trust will be holding its Open Event and Annual General meeting on Thursday1 September from 12.00 noon to 4.00pm ( AGM 11.00 -12.00noon) at Airedale General Hospital . Everyone welcome.
DYNELEY HOUSE SURGERY– PATIENT PARTICIPATION GROUP
Minutes of Meetingheld Wednesday 5 October 2011
Attendees:
Barry Rogers, Barbara Pavilionis, Brian Ormondroyd, CaroleHill (Chair), Hazel Bulcock, Peter Bell, Kath Beer, Saimah Rashid
Dyneley House Surgery Representatives:
David Lumsden and Dr Sally Churcher.
Apologies:
Joyce Martin
Introduction
Carole welcomed everyone to the meeting including JoanneWhistler who had expressed an interest in joining the group. Apologies werealso noted for the delay in arranging this meeting.
Minutes of meetingheld on Wednesday 6 July
These were agreed as a true record
Any matters arisingfrom meeting held on 6 July
There were no matters arising which were not included on theagenda.
.Feedback from Practice
David and Dr Churcher advised on recent developmentsrelating specifically to the Practice and the wider health economy
Theappointments system was currently being reviewed in respect of capacity and demand in particular trialling a triage system to more efficiently manage requests for same day appointments, phone in times.
Handlingof collection of prescriptions by Pharmacy staff from the Reception was being rearranged in order to improve patient confidentiality.
New arrangements were being introduced across the Craven area in respect of sexualhealth advice with funding for 3 GP’s and 3 Practice nurses. Initially the service would be introduced during November at Settle and Crosshills with a service being implemented at Dyneley early next year.
Work on the new Commissioning Board as part of the new NHS reforms was progressing and David outlined the way the respective bodies would be made up and their lines of accountability. It was noted that the amended Health Bill was now going through the adoption stages following therecent consultation exercise.
Recruitment
After a general discussion on various matters relating torecruiting new members to the present committee and the previously proposedExtended Feedback Group a number of actions were agreed-
ProduceNewsletter for general distribution, inclusion on Practice noticeboard and website- Action Barry and Carole.
Review home page of the PPG link on thePractice website - Action David
Review use and content of the Practice noticeboard – Action Barbara.
Establisha contact list of potential groups and individuals re the Extended Feedbackgroup – Action Kath and Hazel.
It was noted that Joyce had suggested running an Open Evening in order to recruit new members. Hazelreminded the group of earlier discussions re a Health Awareness Event . Action David to raise with Dr Bundock.
Patient Survey
Two examples of a Patient Survey had been distributed priorto the meeting, it was generally felt that it would be advantageous to utilisethe service of an external company to facilitate/ collate the survey (fundingavailable to the Practice re this cost) Peter felt that the “localising” of thesurvey content was the first step- ActionPeter, Joyce and Joanne to prepare draft survey form for Practice approvalvia David,
It was noted that the timeline re the survey was for it tobe completed and the results publicised by the end of March 2012 including anaction plan from the results obtained.
Adding Value as a PPG
It was agreed that the Group had made steady progress sinceits inception and it was felt that it should continue to develop ways in whichit could act as a communication channel to and on behalf of the Practice andits patients. Joanne asked what role the group had in respect of the CommissioningBoard/Group. It was felt that the Group’s main role in this area was to supportthe work and services provided by the Practice wherever possible and to act asa patient voice representative in respect of any planned changes or proposals.
Date of Next meetings
Wednesday 7 December
Wednesday 1 February 2012
Wednesday 29th February 2012 (Annual General Meeting)
Wednesday 4 April 2012
Minutes from Dec 7th meeting.
minutes_dec2011.doc