Dignity & Respect
Dyneley House Surgery is committed to promoting an environment which provides for the support and ongoing well-being of patients.
The Practice’s Dignity and Respect Policy is based on the principles of excellent staff management and ethical behaviour which underpins the practice’s values in providing patients withan environment centred upon self-respect, tolerance and support.
This Dignity and Respect Policy applies to all patients at the Practice. All staff members, including agency workers, are expected to comply with the requirements of this policy.
This Dignity and Respect Policy enables the Practice Manager and GP partners to be both proactive and reactive with regard to situations that could compromise a patient’s dignity.
The policy aims to give support to all persons connected with a suspected breach of the practice’s rules (this includes the complainant and the respondent) and explains the practice’s response to all such complaints.
All staff members have a personal and legal responsibility to comply with this policy on practice premises or inother locations relating to DyneleyHouse Surgery.
The Practice Manager and GP partners have a responsibility to ensure that all complaints are fully investigated in accordance with the practice complaints procedure, and to ensure that all staff members, both permanent or temporary, are made aware of this policy.
The Practice also follows the guidelines suggested in the revised version of the GMC document “Raising and acting on concerns about patient safety”, effective 12 March 2012, a copy of which can be downloaded here:
This policy is intended to provide a framework to promote dignity and respect within Dyneley House Surgery based on the following standards:
Ensure that patients are treated with dignityand respect at all times;
Support a working environment based on principles of self respect, tolerance and support;
Ensure that particular attention is paid to treating patients with dignity and respect where any form of abuse has occurred
Continuously promote good relations to the benefit of all;
Respect and value diversity and contrasting opinion;
Facilitate a culture whereby patients feel confident to report suspected breaches of this policy, and to believe appropriate action will be taken against perpetrators where necessary.
A notice will be displayed in reception offering the provision of a private discussion with a receptionist, if required.
A notice will be displayed in reception to offer the facility of a private chaperone during consultations, if required.
A notice will be displayed in reception stating that guide dogs are permitted in all parts of the building.
A hearing loop must be installed and operational at all times, and staff members trained in its use.
Patients will be addressed by their preferred title (e.g. Mr, Mrs Ms).
During staff work-related conversations, patients will be referred to with respect and the subject matter discussed confidentially, regardless of where the discussion takes place in the practice.
The Practice will not under any circumstances,stereotype patients based on pre-formed, perceived opinions.
Conversations about patients must not take place with other staff members outside the practice at any time.
Conversations about patients must never take place between staff members and non-staff members.
Patients will be allowed to choose whether they see a male or female clinician, where available. Where their first choice is not readily available, they may wait until their chosen clinician becomes available. For urgent cases, patients will be encouraged to see a clinician appropriate to ensure that 'best and prompt care' is undertaken.
A chaperone will normally be available where an examination is to take place, if necessary.
Patients whose first language is not English may have a family member or friend present to interpret or assist.
Where an intimate examination is considered necessary for a patient with difficulty in understanding due to issues such as English not being their first language, consent or cultural issues, it is recommended that a chaperone, family member or carer should be present.
Patients who have difficulty in undressing will normally be offered the services of a same gender staff member to assist.
Patients will only be requested to remove the minimum amount of clothing necessary for the examination.
Patients will normally be able to dress and undress privately in a separate room. Where a separate room is not available, a screen will be provided in the treatment room. Patients using this facility will be requested to advise the clinician when they are ready to be seen.
Areas used by patients for dressing / undressing will be secure from interruption or from being overlooked (i.e. no unlocked door to any other room or passageway that is not occupied by the clinician taking the consultation).
The area used for dressing / undressing will be equipped with clothes hangers or pegs and will have a chair with arms at asuitable height and design for the patient to use.
A clean, single-use sheet, covering or gown will be available and used for each examination and changed after each patient.
Washing facilities will be offered to anypatient, if required.
Under no circumstances are staff to enter a closed consultation room or treatment room without knocking and receiving permission to enter from the clinician conducting the consultation.
Patients will be given as much time and privacy as is required to take on-board any 'bad news' given by a GP. Where possible,clinical staff will anticipate this need and leave sufficient time betweenappointments, as necessary.
Patients will be given adequate time and privacy for the provision of any required samples on the premises without feeling anytime pressures or other constraints.
Patients' 'personal space' should not be compromised where at all possible.
Clinical staff will be sensitive to patient needs and will ensure patients are comfortable in complying with any requests during the consultation.
Communication between clinicians and patients will be personalised to each individual patient, taking into account any disability or difficulty they may have.
Clinicians conducting a consultation in a patient’s home will be sensitive to the location, surroundings and any other persons present who could potentially overhear matters discussed.
Clinicians and staff will respect the dignity of patients and will not discuss issues arising from the above procedures unless in a confidential clinical setting appropriate to the care of the patient.
Clinicians and staff will continue to be respectfulof the patient, even when the patient is not there.