This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.


Patient Online Services - April 2016

Dyneley House Surgery has offered patients’ facilities to book appointments and order their repeat prescriptions ‘on-line’ since 2011.

From 1 April, we are able to offer patients the facility to view information from their medical record. 

Please ask at Reception about the process of registering to be able to access this facility.

NHS Friends & Family Test

We welcome your feedback and would be really pleased if you can spare a few minutes to complete the new NHS Friends & Family Test. You can find the survey in the 'Have your say' section on the homepage of the website.

Named Accountable GP

From the 1 April 2015, under the terms and conditions of the General Medical Services Contract, the Practice is required to allocate a named, accountable GP to all registered patients.


If you wish to know who your allocated GP is, or have a preference as to which GP you are allocated, please contact Reception.


These new arrangements do not prevent you making an appointment or seeing any GP at the Practice as patients have always been able to.


GP Earnings

From April 2016, all doctors’ practices are required to declare the mean earnings (average pay) for GPs working to deliver NHS services to patients. 

The average pay for GPs working in Dyneley House Surgery in the last financial year was £70,695 before tax and National Insurance.  This is for 2 full time GPs, 7 part time GPs and 0 locum GPs who worked in the practice for more than six months.”

NHS England require that the net earnings of doctors engaged in the Practice are publicised and the required disclosure is shown above. However it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the Practice and should not be used to form any judgement about GP earnings, nor to make any comparison with any other practice.

Accessible Information Standard - Making Health & Social Care Information Accessible

The Accessible Information Standard will come into force from 31 July 2016 across health and social care in England. Our aim is to make sure disabled people have access to information that they can understand and any communication support they might need.

You can find out more by reading this guide in easy words and pictures. You can also watch a video in British Sign Language (BSL) or listen to an audio recording.

We are currently working towards the standard.  The first thing we need to do is identify those people with information and communication needs. Please help us to do this.

Let us know if you have a disability, impairment or sensory loss, and the kind of information and communication support that you need.

We will record this on your medical records.  This will help us to be prepared the next time you use our services. Please ask a member of the Practice Team if you need any further information or assistance.

Sharing Your Records: Your Personal Information

Information about you is used in a number of ways by the NHS and social care services to support your personal care and to improve health and social care services for everyone. The Health and Social Care Information Centre (HSCIC) is the national NHS organisation with a legal responsibility to collect data as people make use of NHS and social care services. The data is used both at a local level and nationally to help with planning, managing your care, supporting research into new treatments, identifying trends and issues and so forth and is used to try to make services better for all. You can, however, choose not to have information about you shared or used for any purpose beyond providing your own treatment or care.

Your Right to Opt Out

You can choose not to have anything that could identify you shared beyond your GP practice. You can also choose for the HSCIC not to share information it collects from all health providers any further.   If you have previously told your GP practice that you don't want the HSCIC to share your personal confidential information for purposes other than your own care and treatment, your opt-out will have been implemented by the HSCIC from 29 April 2016. It will remain in place unless you change it.   Simply contact your GP either to register an opt-out or end an opt-out you have already registered and they will update your medical record. Your GP practice will also be able to confirm whether or not you have registered an opt-out in the past.   You can find more information about how the HSCIC handles your information and choices and how it manages your opt-out on the HSCIC website

Rights & Responsibilities


babyhelpPatients' Rights

You are entitled to complete confidentiality from all our staff at all times. We are registered under the Data Protection Act and The Freedom of Information Act

All new patients will be offered a health check on joining a doctor's list

We aim to offer a routine appointment with the professional of your choice within one week

Priority will always be given to medically urgent problems, though you may have to see whichever doctor is available

We will always try to run our surgeries on time. If a considerable delay occurs you will be informed and be offered an alternative appointment

You will be treated as a partner in your care. Referral will be made to a suitable specialist service if indicated

A home visit will take place within eight hours of your request, sooner if medically urgent

When the surgery is closed you will be able to contact a GP on the out of hours number '111'for advice or treatment as appropriate

All patients over 75 who have not had a consultation within the previous 12 months may request a consultation. All patients between the ages of 16-75 who have not had a consultation within the previous three years may request a consultation

You have the right to refuse to take part in any medical research or training of medical students in the surgery

You have the right to see your health records, subject to current legal limitations and an appropriate fee (contact reception for details)

You have the right to receive a prompt and thorough reply to any complaint you have about the Surgery.

Patients' Responsibilities

Please extend the same courtesy to our staff as you would wish to receive. The Practice upholds the NHS zero tolerance of abusive behaviour - where any patient uses violence or threatening behaviour to a GP or his staff, the Practice will inform the police and request the removal of that patient from the practice's list

Respect the use of emergency appointments, urgent home visits and night calls for appropriate medically urgent problems

Try to keep appointments. If you cannot, or are going to be late, then let us know promptly

Book one appointment for each member of the family who needs to be seen

Remember that home visits are for patients whose condition makes them unable to come to the surgery. They should be requested before 10.30am

Calls to the emergency number out of hours should be for problems that cannot wait until the surgery re-opens

Please let us know any change of address/name/telephone etc

As spaces are restricted, please only use the car park when you are actually in the surgery

Dyneley House is a non-smoking building. Please respect this legal requirement


Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website