Patient Survey

DYNELEY HOUSE SURGERY

GP PATIENT SURVEY

The Department of Health has issued a survey through the post, asking for you views on access to medical services at this practice, and in particular, your access to appointment booking and staff on the telephone. It is possible that this, or similar exercises will be repeated in the future.

The doctors would ask that you reply positively to these surveys, and would like you to be aware of the following facts:

• The practice opening hours of 8.00am – 6.30pm are those which the government and the Dept. of Health have contracted us to do.
• Doctors’ contracts exclude working over weekends and bank holidays, however we do offer Saturday morning appointments.
• The practice has installed the latest telephone equipment to improve call handling.
• 83 percent of patients are seen within 48 hours if they wish. 83 percent are seen within 24 hours or on the same day.
• You are always free to see whichever doctor suits you best, but you may have to wait longer for an available appointment.
• The practice books appointments up to 6 weeks ahead.
  

Please support us and provide a positive reply to any questionnaires of this nature which you may receive!

THANK YOU!