We are still open and here for you. We are continuing to provide services as we have been doing throughout the COVID-19 pandemic. We are prioritising delivering of care and services based on clinical needs. If you need medical advice or treatment, please ring us, or, for non-urgent advice, visit our website and send us your query.
Due to coronavirus, how you contact us will be different at the moment. This is to limit face-to-face contact between patients whenever possible and help stop the spread of coronavirus. This is in line with national guidance for healthcare organisations, which is different to the general national restrictions. We still have enhanced social distancing in place and conduct appointments remotely where possible. This is because GP surgeries need to be visited by both clinically extremely vulnerable patients, and people with symptoms of undiagnosed infection. It is therefore not comparable to the measures being taken by other organisations, such as shops or gyms.
When you phone or go online, you will be asked to provide some information about your healthcare need. This will help the practice healthcare team assess the most appropriate way to provide your care, which may include a face-to-face consultation and ensure it is provided by the most appropriate person. Face-to-face appointments are available to all patients where there is a clinical need, which will be primarily judged by the clinician, but also take into account any accessibility issues.
Online consultation requests for non-urgent help can be made between 10am-8pm on weekdays only. They will be responded to as soon as possible, usually within two working days. You can visit the local pharmacy for clinical advice on minor health concerns. For urgent issues or out of hours, you can also call the NHS on 111 or go online to seek NHS advice 111.nhs.uk
Appointments are being delivered face-to-face, by telephone, or using video calls and messaging to your mobile or computer – the practice team will assess what is most appropriate for you and if you have a preference you can discuss this with them.
Attending a face-to-face appointment
If you are asked to come into the surgery for a face-to-face appointment, please remember to wear a face covering. Measures are in place to keep you safe from infection during your visit to the surgery. If you have a disability or condition which means you cannot wear a face covering or cannot communicate with someone who is wearing a face mask, or require other adjustments before your appointment, please let the surgery know ahead of your arrival.