We are still open and here for you. We are continuing to provide services as we have been doing throughout the COVID-19 pandemic. We are prioritising delivering of care and services based on clinical needs. Please call us for any queries or to arrange an appointment rather than physically coming to the surgery.

Due to coronavirus, how you contact us will be different at the moment. This is to limit face-to-face contact whenever possible and help stop the spread of coronavirus.

When you phone or go online, you will be asked to provide some information about your healthcare need. This will help the practice healthcare team assess the most appropriate way to provide your care, which may include a face-to-face consultation and ensure it is provided by the most appropriate person. Face-to-face appointments are available to all patients where there is a clinical need, which will be primarily judged by the clinician, but also take into account any accessibility issues.

Online consultation requests for non-urgent help can be made at any time. They will be responded to as soon as possible, usually within two working days.Alternatively, visit the local pharmacy for clinical advice on minor health concerns.For urgent issues or out of hours, you can also call the NHS on 111 or go online to seek NHS advice 111.nhs.uk

Appointments are being delivered face-to-face, by telephone, or using video calls and messaging to your mobile or computer – the practice team will assess what is most appropriate for you and if you have a preference you can discuss this with them.

Attending a face-to-face appointment

If you are asked to come into the surgery for a face-to-face appointment, please remember to wear a face covering. Measures are in place to keep you safe from infection during your visit to the surgery. If you have a disability or condition which means you cannot wear a face covering or cannot communicate with someone who is wearing a face mask, or require other adjustments before your appointment, please let the surgery know ahead of your arrival.

From 17 May 2021, people in England who have been fully vaccinated against COVID-19 can demonstrate their vaccination status for international travel. A full course is currently two doses of any approved vaccine. Vaccine status will be available from: 

  • the NHS App which you can download from app stores 

  • the NHS website (from 17 May 2021)

It may take more than a week for your identity to be checked and verified so you can use these services.

If you cannot access these online services, and you have had 2 vaccines, you can request a paper letter from the NHS by calling 119. Only call 119 if you had your second dose more than 5 working days ago. It may take 7 working days for the letter to arrive.

This practice is not able to provide you with a letter that shows your COVID-19 vaccination status.

When you're planning your travel, check the latest information on demonstrating your COVID-19 status when travelling abroad on the gov.uk website. Make sure there is time to get  proof of your vaccination status before you leave.

If you are eligible for a COVID vaccination you should be contacted by the national booking service, by text or letter. You can also visit the NHS Coronavirus Vaccination website, where you can book your vaccination.  There are also walk-in sessions, which will be advertised through local and social media.  The surgery itself is no longer directly contacting people or booking appointments. Please do not contact the surgery to enquire about vaccination, as our phone lines will be extremely busy and we are not able to answer individual queries.

If you have symptoms of coronavirus, you can book a test using the online booking system online or by calling 119. There are a number of testing centres across our area. Symptoms are a new continuous cough, a fever, or a sudden loss of taste or smell. If you have ANY of these, you should get a COVID test, regardless of whether you think you may or may not have been able to catch it.

GP practices cannot give you a coronavirus test. If you do have symptoms, please do not come to our GP practice in person, you will be putting others at risk. Stay at home and get in touch with us over the phone or via our website.

If you have any coronavirus symptoms you must isolate immediately (stay at home) for 10 days (don’t wait for a test or a test result before doing so).

NHS.uk coronavirus website

Using the NHS and other health services during the pandemic

NHS 111 online - use this if you think you may have coronavirus but are unsure what to do

Get an isolation note if you or a family member are isolating due to coronavirus

To get a test click here - you do not need to contact us

The NHS Test and Trace Service is now up and running. The official phone number is 0300 013 5000 and there is more information on their website https://www.gov.uk/guidance/nhs-test-and-trace-how-it-works.