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Patient Online Services - April 2016

Dyneley House Surgery has offered patients’ facilities to book appointments and order their repeat prescriptions ‘on-line’ since 2011.

From 1 April, we are able to offer patients the facility to view information from their medical record. 

Please ask at Reception about the process of registering to be able to access this facility.

NHS Friends & Family Test

We welcome your feedback and would be really pleased if you can spare a few minutes to complete the new NHS Friends & Family Test. You can find the survey in the 'Have your say' section on the homepage of the website.

Named Accountable GP

From the 1 April 2015, under the terms and conditions of the General Medical Services Contract, the Practice is required to allocate a named, accountable GP to all registered patients.


If you wish to know who your allocated GP is, or have a preference as to which GP you are allocated, please contact Reception.


These new arrangements do not prevent you making an appointment or seeing any GP at the Practice as patients have always been able to.


GP Earnings

From April 2016, all doctors’ practices are required to declare the mean earnings (average pay) for GPs working to deliver NHS services to patients. 

The average pay for GPs working in Dyneley House Surgery in the last financial year was £67,250 before tax and National Insurance.  This is for 2 full time GPs, 8 part time GPs and 0 locum GPs who worked in the practice for more than six months.”

NHS England require that the net earnings of doctors engaged in the Practice are publicised and the required disclosure is shown above. However it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the Practice and should not be used to form any judgement about GP earnings, nor to make any comparison with any other practice.

Accessible Information Standard - Making Health & Social Care Information Accessible

The Accessible Information Standard will come into force from 31 July 2016 across health and social care in England. Our aim is to make sure disabled people have access to information that they can understand and any communication support they might need.

You can find out more by reading this guide in easy words and pictures. You can also watch a video in British Sign Language (BSL) or listen to an audio recording.

We are currently working towards the standard.  The first thing we need to do is identify those people with information and communication needs. Please help us to do this.

Let us know if you have a disability, impairment or sensory loss, and the kind of information and communication support that you need.

We will record this on your medical records.  This will help us to be prepared the next time you use our services. Please ask a member of the Practice Team if you need any further information or assistance.

Privacy Notice - The Practice's Commitment to Information Governance

Please refer to the Practice's 'privacy notices' for adults and children in the GDPR 'tab' on our website.



Rights & Responsibilities


babyhelpPatients' Rights

You are entitled to complete confidentiality from all our staff at all times. We are registered under the Data Protection Act and The Freedom of Information Act

All new patients will be offered a health check on joining a doctor's list

We aim to offer a routine appointment with the professional of your choice within one week

Priority will always be given to medically urgent problems, though you may have to see whichever doctor is available

We will always try to run our surgeries on time. If a considerable delay occurs you will be informed and be offered an alternative appointment

You will be treated as a partner in your care. Referral will be made to a suitable specialist service if indicated

A home visit will take place within eight hours of your request, sooner if medically urgent

When the surgery is closed you will be able to contact a GP on the out of hours number '111'for advice or treatment as appropriate

All patients over 75 who have not had a consultation within the previous 12 months may request a consultation. All patients between the ages of 16-75 who have not had a consultation within the previous three years may request a consultation

You have the right to refuse to take part in any medical research or training of medical students in the surgery

You have the right to see your health records, subject to current legal limitations and an appropriate fee (contact reception for details)

You have the right to receive a prompt and thorough reply to any complaint you have about the Surgery.

Patients' Responsibilities

Please extend the same courtesy to our staff as you would wish to receive. The Practice upholds the NHS zero tolerance of abusive behaviour - where any patient uses violence or threatening behaviour to a GP or his staff, the Practice will inform the police and request the removal of that patient from the practice's list

Respect the use of emergency appointments, urgent home visits and night calls for appropriate medically urgent problems

Try to keep appointments. If you cannot, or are going to be late, then let us know promptly

Book one appointment for each member of the family who needs to be seen

Remember that home visits are for patients whose condition makes them unable to come to the surgery. They should be requested before 10.30am

Calls to the emergency number out of hours should be for problems that cannot wait until the surgery re-opens

Please let us know any change of address/name/telephone etc

As spaces are restricted, please only use the car park when you are actually in the surgery

Dyneley House is a non-smoking building. Please respect this legal requirement


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