We offer a range of appointments with different health care professionals, such as GPs, nurses, pharmacists or advanced care practioners (ACPs), between 8am and 6pm each weekday. All requests for an appointment will be assessed by a doctor so we can direct you to the most appropriate clinician.
Making an appointment at Dyneley House Surgery
The best way to contact the practice is through the internet. This should be made through Systm Connect using this link
https://systmonline.tpp-uk.com/2/OnlineConsultation?OrgId=B82053
Triage is open from 08:00, Monday to Friday. Please submit a request form during these hours. For routine enquiries, forms can still be submitted until 18:30. If your medical query is urgent or it is after 16:30, please call the surgery and a receptionist will complete the form on your behalf. Your concern will then be triaged, and a member of the team will contact you.
If the practice is closed, visit NHS 111 online or call 111. In an emergency call 999
If you are not able to complete the online form, you can telephone the practice and one of our care navigators will complete the form with you. If you do telephone the practice, there may be a wait for your call to be answered. Rather than waiting on the telephone we recommend that you request a callback – your place in the queue will be maintained and you will be contacted at the same time as if you had remained on the line.
Please do not make urgent appointments by coming to reception unless you have communication difficulties using the online request form or the phone.
When we are closed
NHS 111
In the case of urgent need when the practice is closed you can call 111 to speak to a triage nurse. Your needs will be assessed and advice offered or arrangements made for you to see a doctor.
Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery opens.
Emergency
Call 999 in an emergency. Chest pains and/or shortness of breath constitute an emergency.
