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AccuRX is open for non-urgent online enquiries from 8am to 6.30pm (Monday to Friday).

All enquiries will  be considered on the day and assesed for their urgency.

AccuRX online enquires may be turned off before 6.30pm, so that they can be safely reviewed before the practice closes.

If you have an urgent medical problem and the online access has been switched off you can still contact the surgery by phone.

Alternatively, you can obtain medical advice by calling NHS 111 or visiting 111.nhs.uk.

You can also request sick certificates (sick/fit notes), discuss recent tests or get help for other administrative issues.

Your GP will text or email you back within 2 working days, unless a different method of contact is more appropriate.

Please ensure we have a verified email address and telephone number saved on your record so your GP is able to get back to you.

Get started with Accurx - how total triage works:

Frequently Asked Questions

What is Patient Triage?

Patient Triage uses quick a simple online form which patients fill in when they wish to contact the surgery. For medical issues it contains 3 questions, which should only take a few minutes to fill in. Whether you visit in person or contact us by phone our patient support team will no longer be directly booking your appointment.

What if I do not have access to the internet or struggle to complete forms?

Our practice phone lines will remain open for appointments for those patients who can't complete a form online. Please speak to our reception team who will pass your request onto the triaging team.

Will I get an appointment quicker if I speak to reception instead?

The answer is no. When you speak with the reception team, they will pass your request to the triaging team and they will respond within 2 working days with an appropriate appointment. If it is an emergency, patients will be seen within the same day.

What happens after I submit a query for a medical issue to the practice?

Medical queries will be submitted to our triage team. A member of the team will respond to you within 2 working days. Conditions that need to be assessed on the same day will be prioritised. The triage team may send you a request for further information.

What happens if I need an urgent appointment?

We will continue to have a duty doctor every day to deal with emergencies. Conditions that require a same day assessment will be booked in on the same day or directed to an appropriate service. A member of our triage team will contact you directly to arrange an appointment.

What if I have more than one medical issue that I need help with?

Please only submit one medical issue per AccuRx Patient Triage form, so that you can add sufficient detail for each problem, to allow our GPs to appropriately deal with your request. We do not recommend sending multiple forms in on the same day as we need to ensure that resources are shared equitably.

How do I submit an admin query?

There is an option to submit an admin query on the online form for general administrative issues such as requesting a letter from a doctor and fit notes. A member of the Triage Team will respond to you within 5 working days.

Will the patient still have a choice of which Clinician they see?

There is an option to specify which Clinician the patient would like to see. We will try to meet this request, availability permitting.

Staff at Dyneley House Surgery have chosen The Clothing Bank as a charity to support for 2024/25.

The charity supports people who are in employment but still find themselves in poverty, struggling to clothe themselves and/or their family.

We are targeting our support at donating new clothing of any size. We are collecting these donations in our Food Bank Trolley in the waiting room and will then take them to The Clothing Bank’s local office.

We would like to invite any patients who feel able to donate new clothing too – please put any items you are able to provide in the Food Bank Trolley in reception.

Please remember these items must be new and unworn, ideally in their original packaging.

If you or your family would benefit from using the charity – please click on the link above or ask our Reception Team to help.